Contact
Real people, real office, real answers
Pop into our Blackwood office, phone the team, or drop us a WhatsApp — whichever suits. You'll always speak to a named person who knows South Wales inside out.
< 2h
Average reply time
5 days
Open every week
15 yrs
Serving South Wales
Our Response Promise
A real reply within 2 hours — or your valuation is on us.
Every enquiry that reaches us during opening hours is answered by a named team member within two working hours. No auto-replies, no chatbots, no endless queues.
Find us
Our Blackwood office
A proper high-street home with a warm welcome — not a virtual address or a serviced hot-desk.
Opening Hours
When you can reach us
- Monday9:00 – 17:00
- Tuesday9:00 – 17:00
- Wednesday9:00 – 17:00
- Thursday9:00 – 17:00
- Friday9:00 – 17:00
- SaturdayClosed
- SundayClosed
Out-of-hours emergencies for managed clients are handled 24/7 by your dedicated property manager.
Getting here
Easy to reach, easy to park
Whether you're driving from Cardiff, taking the bus from Newport or walking round from town — you'll find us in the middle of the high street with the kettle on.
Free 2-hour parking
Blackwood High Street car park is a 60-second walk from our door. Free for the first two hours — plenty of time for a coffee and a chat.
Step-free access
Our ground-floor office is fully step-free, with an accessible WC and a private meeting room if you'd prefer somewhere quiet.
Public transport friendly
Blackwood bus station is 3 minutes away, with regular services from Cardiff, Newport and Caerphilly. Newbridge rail is a short taxi hop.
A real team
Who you'll speak to
No call centres. No revolving door. Just a small, senior team who'll know your name and your property.
Ryan
Managing Director
Lauren
Head of Lettings
Georgia
Senior Property Manager
Macie
Client Care Lead
What clients say
You'll be in great company
4.9 / 5 · Google Reviews
“As first-time renters we were nervous, but the team guided us through everything. Genuinely personal service.”
Dylan & Megan
Tenants, Cardiff
“Reported a boiler issue on a Saturday — sorted by Monday morning. The best rental experience we've ever had.”
Priya S.
Tenant, Penarth
“Straightforward referencing, no jargon, and a warm welcome on move-in day. Would recommend to any renter.”
James & Lucy
Tenants, Swansea
Regulated · Insured · Accredited
Your property, in safe hands
Client Money Protect
Membership no. CMP009722 — valid until 27/02/2027
Deposit Protection Service
All deposits registered with the DPS
Rent Smart Wales
Fully licensed & registered
The Property Ombudsman
Independent redress scheme member
Rightmove · Zoopla · OnTheMarket
Advertised on the UK's leading portals
Google Reviews
4.9 average from verified clients
Every landlord and tenant is protected by the full weight of UK lettings regulation — always.